Frequently Asked Questions
CoverUp Footwear
1. What sizes are available for your slippers?
We offer a variety of sizes to suit every customer. Available sizes are always mentioned on the product page. For a perfect fit, refer to our Size Chart under each product description.
2. How long will my order take to arrive?
Orders are typically delivered within 2–5 working days nationwide. Delivery times may vary slightly during peak sale seasons or public holidays.
3. What is your return and exchange policy?
We offer a 7-day hassle-free exchange policy for unused and undamaged products in their original packaging. If you receive the wrong size or defective item, contact us immediately for a replacement.
4. How can I pay for my order?
We accept:
-
Cash on Delivery (COD) nationwide
-
Bank Transfer for prepayments
-
Digital wallet payments (where available)
5. Do you offer free shipping?
Yes! We offer free shipping on orders above PKR 2,500. For orders below this amount, standard delivery charges apply.
6. How do I care for my slippers?
To keep your slippers looking new:
-
Wipe gently with a damp cloth.
-
Avoid harsh cleaning chemicals.
-
Keep away from direct sunlight for long periods to prevent fading.
7. Can I place a custom or bulk order?
Absolutely! For bulk orders or corporate gifting, contact our sales team at +92 322 6275037 or email sales@coverupfootwear.com.
8. How do I track my order?
Once your order ships, you’ll receive a tracking link via SMS/WhatsApp to monitor your delivery status in real-time.
Need More Help?
We’re here to make your shopping experience smooth. Contact our Customer Care via:
📞 +92 322 6275037
📧 support@coverupfootwear.com